Frequently Asked Questions

Everything you need to know about your Fahlo shopping experience.

How can I track my order?

Once your order has shipped, you will receive an email confirmation with a tracking number. You can use this number on our website's tracking page or the carrier's portal to see real-time updates.

What is your return policy?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our Returns Portal to start your process and receive a prepaid shipping label.

Do you ship internationally?

Yes, Fahlo ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated automatically at checkout.

How do I know which size to choose?

Each product page features a detailed 'Size Guide' link. We provide specific measurements for every garment to help you find the perfect fit. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.

Are your materials sustainably sourced?

At Fahlo, we are committed to ethical fashion. We prioritize organic cotton, recycled polyester, and eco-friendly dyes in our collections to minimize our environmental footprint.